April 16, 2024 – In continued partnership with our transportation provider, First Student, Collinsville CUSD 10 is launching FirstView:ParentView, a bus tracking and parent communications app for your smartphone or desktop.
- Live Tracking
The ParentView map screen shows you the location and direction of your student’s bus, for both morning and afternoon trips. Parentview also provides caregivers with confirmation when the trip is complete.
- Customizable Bus Proximity Notifications
With ParentView, you set up a geofence around the assigned bus stop and are alerted when the bus enters the geofence. The geofence size and alert times are customizable, so parents are in control of their notifications. Students should still be at their assigned bus stop 10 minutes prior to the scheduled arrival time.
- Custom Alerts and Messages
Set up push or email notifications alerting you when your student’s bus enters the geofence. Connect up to three additional email accounts (including your own) to receive email alerts. This is a great feature for grandparents or caregivers!
- Multi-Stop View
Buses for all your students can be tracked with ParentView. Using individual colors for each student, the bus assigned to each student’s route appears on the map in the same color as the student for easy viewing.
- Secure and Easy Access
ParentView requires a password-protected account for app set-up. This way, only you can view your student’s stop! These codes are provided by your district/school.
- Dedicated Customer Support
We are here to help you. Whether you are having trouble getting started with ParentView, not seeing correct data or have an idea to make ParentView better, we want to hear from you!
Contact FirstView Monday – Friday by:
- Calling the toll-free phone number 888-889-8920 from 7:00 a.m. EST to 5:00 p.m. EST
- Emailing Customer Support at [emailprotected]
- Using the in-app “✉” button to provide feedback
ParentView by First Student: Getting Started
Click HERE for step-by-step self guided instructions with illustrations.
1. Download the App
Go to firstviewapp.com or find FirstView in the App Store or Google Play. Follow the instructions to download the app to your smartphone and create an account.
2. Set Up Your Profile
Open the ParentView app from your home screen and begin the registration process.
You’ll be asked to enter:
a) Select State/Province: ILLINOIS
b) Select District: COLLINSVILLE CUSD10
c) District Code: AF7E
You’ll then be prompted to REGISTER*.
3. Follow a Route
Once you have confirmed your account, login and select Profile to “Add A Student”. To follow a route, select your child’s Bus Number from the dropdown list.
To retrieve information regarding your child’s assigned Bus Number, Bus Stop Location and Pick Up/Drop Off Times: Parents/Guardians may access their child’s bus transportation information via the Skyward Family Access Portal. Log into your account (using their Username and Password) and access their child’s bus information via the Student Information menu link (on the left). On the Student Information screen, parents/guardians will click View Bus Schedule to view the assigned bus number. Parents/Guardians should then click the View Pickup/Dropoff Bus Stops link to see detailed information regarding the assigned bus stop location and pick up/drop off times. Next, you will select AM/MID/PM Route, search for your route name (Bus Number).
4. Setup Distance Alerts
To set up alerts for tracking the bus, you will be prompted to “Configure Notification”. Select the location of their assigned bus stop, choose a geofence size around the stops location, and set your time range. When the bus enters your geofence within the time range selected, you will get a notification that the bus is near. Students should still be at their assigned bus stop 10 minutes prior to thescheduled arrival time.
5. Receive Notifications
Go to Settings and select “Notification Recipients” to add email notifications for up to 3 recipients, including yourself. From this screen, you can also edit your Profile or follow another route. Alerts and notifications from your district or the bus depot will appear under Notifications in the menu.
*To receive push notifications, you must allow your mobile device to receive notifications from the FirstView app. You will be prompted upon downloading the app or you can confirm/update your settings within your phone’s app settings.
6. Ask for Help or Give Suggestions
FirstView provides a dedicated customer support team Monday through Friday to assist you:
● Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET
● Email Customer Support at [emailprotected]
● Use the in-app “✉” button (right corner) to provide feedback
For more information and to download the app, please go to firstviewapp.com.
